What We Do
Security technology and managed services that map directly to your compliance requirements.
Managed IT & Helpdesk
Proactive monitoring, fast support, and a team that already knows your environment. No more explaining your setup every time you call.
- ✓24/7 automated monitoring across all your endpoints
- ✓Helpdesk support 8AM–5PM CT with 30-minute critical response
- ✓After-hours emergency line for business-critical outages
- ✓Automated patching on a schedule that doesn't disrupt your workday
- ✓Client satisfaction tracking on every resolved ticket
- ✓Documented escalation path - no tickets lost in a queue
Cybersecurity
Defense in layers. Managed detection and response with 24/7 threat hunting, endpoint protection, and identity threat monitoring - not just antivirus with a fancy name.
- ✓Managed SOC with human threat hunters watching your environment
- ✓Identity threat detection for credential and account-based attacks
- ✓Real-time endpoint detection and automated threat isolation
- ✓Breach notification workflow built for HIPAA-regulated environments
- ✓Log preservation and forensic-ready incident documentation
- ✓Security alerts auto-escalate - you're notified within an hour of a confirmed incident
Backup & Disaster Recovery
Daily backups that are actually monitored, verified, and tested. When something breaks, your data is there - not a question mark.
- ✓Daily server backup jobs with automated monitoring and alerting
- ✓Microsoft 365 backup - email, files, SharePoint, and Teams
- ✓Failed backup jobs flagged and addressed same-day
- ✓On-demand restores fulfilled within 4 business hours
- ✓Encrypted at rest and in transit - meets HIPAA and SOX requirements
- ✓Weekly storage and capacity reviews to prevent surprises
Compliance Management
We don't just keep your systems running - we keep them audit-ready. Your auditor gets documentation, not excuses.
- ✓Framework alignment for HIPAA, NIST CSF, SOX, and NERC CIP
- ✓Business Associate Agreements executed before any work begins
- ✓Annual security risk assessments and gap analysis
- ✓Policy documentation your auditor can actually use
- ✓Encrypted communication enforcement for sensitive data
- ✓Incident response with built-in breach notification workflow
Onboarding & Migration
Switching IT providers shouldn't be painful. We run a structured onboarding process with discovery, deployment, and a 30-day check-in to make sure nothing falls through the cracks.
- ✓Discovery call - network mapping, credential inventory, critical systems
- ✓Full deployment of monitoring, security, and backup across all endpoints
- ✓Backup enrollment with first job verified before we call it done
- ✓Complete documentation - contacts, SLA tier, compliance flags
- ✓Welcome package with support contacts and how to submit tickets
- ✓30-day check-in to make sure everything's dialed in
Change Management
No surprises in production. Every change to your environment is documented, approved, scheduled, and communicated before it happens.
- ✓Tiered approval process - minor, standard, and major changes
- ✓Minimum 24-hour advance notice for scheduled maintenance
- ✓Full audit trail for every production change
- ✓Post-change verification with client sign-off
- ✓Critical for SOX, HIPAA, and NERC CIP compliance requirements